1. Who we are
Allgen Foods Wa Pty Ltd (ABN 89 703 610 262), trading from Melbourne VIC, provides professional business and consulting services. This policy explains how we collect, hold, use and disclose personal information. It applies to all interactions with us, including through our website at https://allgenfoodswa.online and by email at ceo@allgenfoodswa.online.
2. The Australian Privacy Principles
We are bound by the Australian Privacy Principles (APPs) set out in Schedule 1 of the Privacy Act 1988 (Cth). Where this policy refers to the APPs, we handle personal information in accordance with those principles, including APP 1 (open and transparent management), APP 5 (notification of collection), APP 6 (use and disclosure), APP 11 (security of personal information) and APP 12 and APP 13 (access and correction).
3. What information we collect
The types of personal information we may collect include:
- Your name and, where relevant, the name of the business or organisation you represent;
- Your email address and preferred contact details;
- Information you choose to provide when submitting an enquiry, quote request or consultation brief through our website or by email;
- Records of correspondence and communications with us;
- Non-identifying technical information such as browser type and pages visited, collected through standard website analytics.
We only collect personal information that is reasonably necessary for one or more of our functions or activities, and we collect it only by lawful and fair means.
4. How we collect information
We collect personal information directly from you, for example when you complete a form on our website, send us an email, or engage us to provide services. We do not generally collect personal information from third parties unless you have consented or we are permitted or required to do so by law.
5. Why we collect and use your information
We collect, hold, use and disclose personal information for purposes including:
- Responding to enquiries and providing quote requests;
- Providing our professional business and consulting services;
- Managing our client relationships, contracts and accounts;
- Complying with our legal and regulatory obligations, including tax and record-keeping requirements;
- Improving our website and services.
We will not use or disclose personal information for a purpose other than the primary purpose of collection unless you have consented, or an exception under the APPs applies (such as where the use is related to the primary purpose and you would reasonably expect it, or where the use or disclosure is required or authorised by law).
6. Direct marketing
We will not send you unsolicited commercial electronic messages. If you have consented to receive updates from us, you may opt out at any time by emailing ceo@allgenfoodswa.online, and we will action your request promptly.
7. Disclosure of personal information
We do not sell or rent personal information. We may disclose personal information to:
- Professional advisers who assist us in providing services, where reasonably necessary;
- Service providers who host or support our website and email systems, under confidentiality obligations;
- Government agencies, regulators or law enforcement bodies where required or authorised by law.
We take reasonable steps to ensure that any overseas recipients of personal information do not breach the APPs, where required by APP 8.
8. Data quality and security
We take reasonable steps to ensure that the personal information we collect is accurate, up to date and complete, and to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. Information is held securely, and we destroy or de-identify personal information when it is no longer needed for a permitted purpose, unless we are required by law to retain it.
9. Access to and correction of your information
You may request access to the personal information we hold about you, and request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email ceo@allgenfoodswa.online. We will respond within a reasonable period. There is no charge for submitting a request, although we may charge a reasonable fee for providing access in some circumstances, which we will notify you of first.
10. Notifiable data breaches
If we become aware of, or have reasonable grounds to suspect, an eligible data breach has occurred, we will carry out a prompt assessment and, where required under the Notifiable Data Breaches scheme, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.
11. Anonymity and pseudonymity
Where it is lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym, for example when making a general enquiry about our services.
12. Cookies and website analytics
Our website may use cookies and similar technologies to operate the site and understand how visitors use it. You can configure your browser to refuse cookies or delete them; this may affect some functionality of the website.
13. Complaints and contact
If you have any questions about this policy, wish to access or correct your information, or wish to make a complaint about how we have handled your personal information, please contact us at:
Allgen Foods Wa Pty Ltd
Email: ceo@allgenfoodswa.online
ABN: 89 703 610 262
We take privacy complaints seriously and will acknowledge your complaint and respond within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
14. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The current version will always be published on this page at https://allgenfoodswa.online/privacy.html.